We’ve had our garden room for 3 years. Another member of our family just got their latest model and it look’s cracking. We’ve had great service throughout and they still check in with us now. Ours I actually prefer now as it looks more a part of the natural garden as it matures. In the lakes we’ve had awful rain & heavy snow and the roof still looks perfect.
Not sure why there are any bad reviews, our small sample of 2 experiences has been great. Perhaps other people don’t follow the simple aftercare???